{"id":3705,"date":"2025-07-19T14:43:34","date_gmt":"2025-07-19T14:43:34","guid":{"rendered":"https:\/\/preprod.esentiara.com\/?page_id=3705"},"modified":"2025-10-01T15:44:40","modified_gmt":"2025-10-01T15:44:40","slug":"cgdv","status":"publish","type":"page","link":"https:\/\/preprod.esentiara.com\/en\/cgdv\/","title":{"rendered":"CGDV"},"content":{"rendered":"
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GENERAL TERMS AND CONDITIONS OF SALE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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1. GENERAL TERMS AND CONDITIONS OF SALE <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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SanaSarah LLC - Trade name: Esentiara
Version 3.0 - Update date : September 2025<\/p>

1. LEGAL INFORMATION<\/strong><\/p>

1.1 CONTRACTING ENTITY<\/strong>
Corporate Name: SanaSarah LLC
Trade name: Esentiara
Legal Form: Limited Liability Company
State of Incorporation: Wyoming, United States of America
Filing ID: 2022-001097439
Registered Agent: Wyoming Registered Agent LLC
Registered Agent Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA
Contact: info@esentiara.com
Website: https:\/\/www.esentiara.com
Customer Support: Monday\u2013Friday, 9 a.m.\u20136 p.m. (CET)<\/p>

1.2 PURPOSE AND SCOPE<\/strong>
These General Terms and Conditions of Sale (GTC) exclusively govern the contractual relationship
between SanaSarah LLC and its customers in connection with the sale of:
Products Sold:<\/strong>
\u2013 Handcrafted items: handmade candles, natural incense, home fragrances, traditional textiles,
wellness accessories, gift sets
-Wellness Retreats: Organized trips to Spain and partner destinations
\u2013 Digital programs: downloadable content, online training courses
Marketing areas:<\/strong> The whole world
Billing currencies:<\/strong> Euro (\u20ac) for Europe, USD ($) for other regions
Shipping area:<\/strong> Products shipped from Spain<\/p>

1.3 ACCEPTANCE OF THE TERMS AND CONDITIONS<\/strong>
Any order implies full, complete, and unconditional acceptance of these Terms and Conditions. The customer
states:
\u2013 Have read these terms and conditions before confirming your order
\u2013 Have the legal capacity to enter into contracts
\u2013 Provide accurate and complete information
Acceptance is indicated by checking the box labeled \u201cI accept the terms and conditions of sale\u201d and the
Order confirmation.<\/p>

1.4 LIMITED LIABILITY PROTECTION<\/strong>
In accordance with the Wyoming Limited Liability Company Act, the liability of the members of SanaSarah
An LLC is limited to its members' capital contributions. These terms and conditions respect the separation of assets
personal and professional protection provided by Wyoming LLC status.<\/p>

1.5 TERMS OF USE FOR THE E-COMMERCE PLATFORM<\/strong><\/p>

1.5.1 Service Availability<\/strong>
Allocation of resources:<\/strong> SanaSarah LLC is committed to maintaining the website's accessibility with a rate of
Target availability of 99.1% (TP3T), with no absolute guarantee.
Technical interruptions:<\/strong>
\u2013 Scheduled maintenance announced 48 hours in advance
\u2013 Emergency outages without prior notice in the event of a safety issue
\u2013 No liability for losses resulting from temporary unavailability
Technical force majeure:<\/strong>
\u2013 Outages affecting ISPs, hosting providers, and third-party services (Stripe, PayPal)
\u2013 DDoS attacks, cyberattacks, software bugs
\u2013 Security updates mandated by the authorities<\/p>

1.5.2 Technical Errors and Catalog<\/strong>
Pricing errors:<\/strong>
\u2013 Right to make corrections before confirming the order
\u2013 Obvious errors (ridiculously low prices): automatic cancellation
\u2013 Customer notification within 24 hours in the event of a correction
Order errors:<\/strong>
\u2013 Shopping cart\/checkout issues: order automatically voided
\u2013 Accidental duplicate order: automatic refund for the duplicate item
\u2013 Quantity\/item number errors: right to correction or cancellation
Online Catalog:<\/strong>
\u2013 Photos are for illustrative purposes only; colors are approximate
\u2013 Real-time availability not guaranteed
\u2013 Technical specifications are subject to change without notice<\/p>

1.5.3 Accounts Receivable<\/strong>
Account Creation:<\/strong>
\u2013 Accurate and complete information is required
\u2013 Only one account per individual or legal entity
\u2013 Prohibition of fake accounts or identity theft
Security and Password:<\/strong>
\u2013 The customer is responsible for keeping their login credentials confidential
\u2013 Mandatory immediate notification in the event of a security breach
\u2013 SanaSarah LLC is not liable for unauthorized access resulting from customer negligence
Account Suspension\/Closure:<\/strong>
\u2013 Valid reasons: unpaid bills, fraud, violation of the Terms and Conditions
\u2013 15 days' notice, except in cases of safety emergencies
\u2013 Data retention in accordance with legal requirements following closure<\/p>

1.5.4 Cookies and Similar Technologies<\/strong>
WooCommerce Technical Cookies:<\/strong>
\u2013 Shopping cart and user session (exempt from consent)
\u2013 Security and Authentication
\u2013 Language and currency preferences
Analytics cookies:<\/strong>
\u2013 Google Analytics (with IP anonymization)
\u2013 Website performance and conversion tracking
\u2013 Consent via a dedicated banner
Marketing cookies:<\/strong>
\u2013 Remarketing and personalized advertising
\u2013 Explicit consent required
\u2013 May be revoked at any time
Management:<\/strong>
\u2013 Configuration via the cookie management tool
\u2013 Maximum duration: 13 months
\u2013 Can be deleted via a web browser<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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2. PROTECTION OF PERSONAL DATA (GDPR) <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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2.1 DATA CONTROLLER<\/strong>
Responsible Party: SanaSarah LLC
Contact the DPO: dpo@esentiara.com
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA<\/p>

2.2 DATA COLLECTED<\/strong><\/p>

2.2.1 Identification Information<\/strong>
Required<\/strong> : Last name, first name, email
Optional<\/strong> : Date of birth, phone number
Billing<\/strong> : Full address, payment information (not stored)<\/p>

2.2.2 Navigation Data<\/strong>
Techniques<\/strong> : IP address, browser, operating system
Behavioral<\/strong> : Pages viewed, time spent browsing
Cookies<\/strong> : As agreed (see section 1.5.4)<\/p>

2.2.3 Sensitive Data (Pensions Only)<\/strong>
Health<\/strong> : Allergies, medical conditions (for safety reasons)
Preferences<\/strong> : Food, accessibility
Legal Basis<\/strong> : Explicit Consent and Contract Performance<\/p>

2.3 PURPOSES OF DATA PROCESSING<\/strong><\/p>

2.3.1 Main Objectives<\/strong>
\u2013 Order Management: Processing, Delivery, Billing, Customer Service
\u2013 Customer Service: Support, Complaints, Satisfaction Tracking
\u2013 Retreats: Organization, accommodations, activities, safety
\u2013 Legal Requirements: Accounting, Taxation<\/p>

2.3.2 Marketing Purposes (with consent)<\/strong>
\u2013 Newsletter: News, new collections, promotions
\u2013 Recommendations: Personalized products based on purchase history
\u2013 Research: Service improvement, product development<\/p>

2.4 LEGAL BASIS FOR DATA PROCESSING<\/strong>
\u2013 Contract: Fulfillment of orders and services (Art. 6.1.b GDPR)
\u2013 Consent: Marketing, non-essential cookies (Art. 6.1.a GDPR)
\u2013 Legitimate interest: Security, service improvement (Art. 6.1.f GDPR)
\u2013 Legal obligation: Accounting, taxation (Art. 6.1.c of the GDPR)<\/p>

2.5 RETENTION PERIOD<\/strong>
\u2013 Active customer data: For the duration of the business relationship
\u2013 Prospect data: 3 years since last contact
\u2013 Order data: 5 years after the last order
\u2013 Accounting data: 10 years (legal requirement)
\u2013 Cookies: up to 13 months<\/p>

2.6 RECIPIENTS OF THE DATA<\/strong><\/p>

2.6.1 Internal Recipients<\/strong>
Authorized SanaSarah LLC staff (access limited to what is necessary)<\/p>

2.6.2 Subcontractors (GDPR Provisions)<\/strong>
\u2013 Hosting: Servers located in the European Union
\u2013 Payment: Stripe, PayPal (secure protocols)
\u2013 Transportation: Approved European carriers
\u2013 Email: GDPR-certified service providers<\/p>

2.6.3 External Recipients<\/strong>
\u2013 Authorities: By court order only
\u2013 Retirement partners: Data required for organizational purposes
\u2013 Certified Public Accountants: Billing Information<\/p>

2.7 INTERNATIONAL TRANSFERS<\/strong><\/p>

2.7.1 Protection Guarantees<\/strong>
\u2013 Standard Contractual Clauses: European Commission 2021\/914
\u2013 Encryption: AES-256 for sensitive data
\u2013 TIA Assessment: Transfer Impact Assessment in accordance with EDPB guidelines
\u2013 Annual audit: Verification of the effectiveness of controls<\/p>

2.7.2 Country of Destination<\/strong>
\u2013 United States: Corporate headquarters, certified subcontractors
\u2013 European Union: Hosting, primary processing
\u2013 Other countries: Only with appropriate safeguards<\/p>

2.8 RIGHTS OF DATA SUBJECTS<\/strong><\/p>

2.8.1 Fundamental Rights (Art. 15\u201322 of the GDPR)<\/strong>
\u2013 Access: Viewing Your Data (Art. 15)
\u2013 Rectification: Correction of inaccurate data (Art. 16)
\u2013 Deletion: Deletion in accordance with legal requirements (Art. 17)
\u2013 Restriction: Temporary suspension of processing (Art. 18)
\u2013 Portability: Data Retrieval (Art. 20)
\u2013 Objection: Denial on legitimate grounds (Art. 21)<\/p>

2.8.2 Exercising Rights<\/strong>
\u2013 Contact: info@esentiara.com
– Response deadline: 1 month (renewable once)<\/span>
\u2013 Justification: Copy of identification required
\u2013 Free of charge: Except for clearly unreasonable requests<\/p>

2.8.3 Right to File a Complaint<\/strong>
Competent authority: CNIL (France)<\/span> or the authority in the country of residence
European Platform: https:\/\/edpb.europa.eu<\/span><\/p>

2.9 DATA SECURITY<\/strong><\/p>

2.9.1 Technical Measures<\/strong>
\u2013 Encryption: SSL\/TLS for transmission, AES-256 for storage
\u2013 Authentication: Multi-factor authentication for admin access
\u2013 Backups: Daily, encrypted, geographically distributed
\u2013 Surveillance: 24\/7 monitoring, intrusion detection<\/p>

2.9.2 Organizational Measures<\/strong>
\u2013 Training: Staff trained on the GDPR
\u2013 Access: Principle of Least Privilege
\u2013 Audits: Regular security checks
\u2013 Incident: Response procedure within 72 hours<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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3. CONSUMER PROTECTION <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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3.1 Consumers in the European Union<\/strong><\/p>

In accordance with European directives:<\/strong>
\u2013 Directive 2011\/83\/EU: Consumer Rights
\u2013 Right of withdrawal: 14 calendar days
\u2013 Precontractual information: Required
\u2013 Access to the RLL platform: https:\/\/ec.europa.eu\/odr<\/p>

3.2 Precontractual Information<\/strong>
Provided before placing an order:<\/strong>
\u2013 Key Features of Products\/Services
\u2013 Total price, including all taxes
\u2013 Shipping Costs and Terms
\u2013 Offer Validity Period
\u2013 Payment and Performance Terms
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4. PRODUCTS AND SERVICES <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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4.1 Handcrafted Products<\/strong><\/p>

System<\/strong> from<\/strong> pre-orders<\/strong> grouped<\/strong> : All artisanal products are available for pre-order to ensure freshness and reduce costs
Shipping<\/strong> since<\/strong> Spain<\/strong> : Orders are processed and shipped from our facilities in Spain
Varying time frames<\/strong> : 2 to 6 weeks, depending on the campaign (the timeframe will be specified when each campaign opens)
Limited quantities<\/strong> : \"First come, first served\" principle<\/p>

4.2 Retirement and Well-Being<\/strong>
Places<\/strong> : Spain and selected partner destinations
Authorized Partners<\/strong> : Certified and Insured Accommodations
Professional Guidance<\/strong> : Certified wellness instructors
Travel Insurance<\/strong> : Not included in the price (subscription recommended)
Special Terms and Conditions<\/strong> : See section 4.4<\/p>

4.3 Digital Programs<\/strong>
Cast<\/strong> : Secure internal platform
Formats<\/strong> : PDF, MP4 videos, MP3 audio files
Access<\/strong> : Immediately after payment is confirmed
Duration<\/strong> : Permanent access subject to certain conditions<\/p>

4.4 Wellness Retreats \u2013 Special Terms and Conditions<\/strong><\/p>

4.4.1 Registration and Reservation<\/strong>
Limited capacity<\/strong> : 6\u201312 people per retreat
Down Payment<\/strong> : 30% non-refundable (except in cases of justified force majeure)
Confirmation<\/strong> : Detailed itinerary sent 30 days in advance
Documents<\/strong> : Mandatory Health Form<\/p>

4.4.2 Included Services<\/strong>
\u2013 Accommodations based on the selected package
\u2013 All meals included
\u2013 Scheduled wellness activities
\u2013 Airport-to-accommodation transfers
\u2013 Liability Insurance<\/p>

4.4.3 Cancellation Policies for Retreats<\/strong>
From the customer:<\/strong>
\u2013 More than 60 days: refund of the deposit minus a \u20ac100 processing fee
\u2013 30\u201360 days: 50% refund of the total amount
\u2013 Less than 30 days: no refund except in cases of force majeure
By SanaSarah LLC:<\/strong>
\u2013 Full refund if we cancel
\u2013 Option to reschedule to another session<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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5. ORDERS <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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5.1 Ordering Process<\/strong>
1.\u00a0 Selection<\/strong> : Adding items to the cart
2. Identification<\/strong> : Create an account or sign in
3. Delivery<\/strong> : Selecting the address and mode
4. Payment<\/strong> : Select a payment method
5. Validation<\/strong> : Acceptance of the Terms and Conditions and Confirmation
6. Confirmation<\/strong> : Automatic email within 24 hours<\/p>

5.2 Validation and Confirmation<\/strong>
Each order is confirmed by email within 24 business hours. We reserve the right to cancel any order in the event of force majeure, an obvious pricing error, or unavailability. In the event of a cancellation on our part, a full refund will be issued within 14 days.<\/p>

5.3 Modification and Cancellation<\/strong>
– Before Shipping<\/strong> : Subject to change based on availability
– After Shipping<\/strong> : Application of the Right of Withdrawal
– Pensions<\/strong> : Special conditions (see section 4.4)<\/p>

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6. PRICES AND PAYMENT <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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6.1 Pricing Policy<\/strong>
Display<\/strong> : Prices in euros (\u20ac) including tax for Europe, and in dollars ($) for other regions
Taxes included<\/strong> : Applicable European VAT and customs duties
Modification<\/strong> : Prices are subject to change at any time; changes do not apply retroactively to confirmed orders
Obvious errors<\/strong> : Right to make corrections before shipment<\/p>

6.2 Payment Terms<\/strong>
– Handcrafted Products<\/strong> : Full payment required at the time of order
– Wellness Retreats<\/strong> : 30% deposit upon registration; balance due 15 days before departure
– Digital Programs<\/strong> : Full payment required before download<\/p>

6.3 Secure Payment Methods<\/strong>
– Bank Cards<\/strong> : Visa, Mastercard, American Express (via Stripe)
– PayPal<\/strong> : Secure payment and buyer protection
– SEPA Transfer<\/strong> : For returns only (processing time: 3\u20135 days)
– Safety<\/strong> : All transactions are secured with SSL encryption<\/p>

6.4 Dynamic Price Adjustment<\/strong><\/p>

6.4.1 Dynamic Pricing<\/strong><\/p>

Factors of variation:<\/strong><\/p>

\u2013 Currency fluctuations (EUR\/USD)
\u2013 Raw material and transportation costs
\u2013 Changes in tax or customs regulations
\u2013 Seasonality and Demand<\/p>

Notification of Changes:<\/strong>
\u2013 New prices apply only to new orders
\u2013 Email notification if the customer is subscribed to the newsletter
\u2013 The website version is the official version<\/p>

Protection for Pending Orders:<\/strong>
\u2013 Price fixed upon order confirmation
\u2013 No retroactive adjustments are possible
\u2013 Exception: obvious error (ridiculously low price)<\/p>

6.4.2 Promotions and Promo Codes<\/strong><\/p>

Terms of Use:<\/strong>
\u2013 One code per order unless otherwise noted
\u2013 Cannot be combined with other offers
\u2013 Limited validity<\/p>

Revocability:<\/strong>
\u2013 Subject to change or removal without notice
\u2013 Fraudulent or misused codes: order cancellation
\u2013 Commercial use of the codes is prohibited<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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7. DELIVERY AND PERFORMANCE <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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7.1 Delivery Areas<\/strong>
– European Union<\/strong> : 27 member countries via authorized carriers
– United Kingdom<\/strong> : Via specialized carriers after Brexit
– Switzerland<\/strong> : Via Swiss Post
– International<\/strong> : Other destinations available upon request<\/p>

7.2 Delivery Times<\/strong>
Handcrafted products:<\/strong>
\u2013 Preparation: 2\u20136 weeks, depending on the campaign
\u2013 Europe: 3\u20137 business days after shipment from Spain
\u2013 International: 7\u201314 business days
Digital Programs:<\/strong>
\u2013 Delivery: Immediate via email<\/p>

7.3 Shipping Costs<\/strong>
\u2013 Spain: Starting at ~\u20ac8
\u2013 France\/Portugal: Starting at ~\u20ac12\u00a0
\u2013 EU: Starting at ~\u20ac15\u00a0
\u2013 UK\/Switzerland: Starting at ~\u20ac18
\u2013 International: By quote<\/p>

7.4 Customs Formalities<\/strong>
– Statement<\/strong> : Actual value\u2014reporting required
– Customs Duties<\/strong> : To be paid by the recipient outside the EU
– Possible delays<\/strong> : Independent customs inspections
– Prohibited Products<\/strong> : Mandatory verification of local regulations<\/p>

7.5 Receipt and Verification<\/strong>
– Mandatory verification<\/strong> : Package condition upon delivery
– Reserves<\/strong> : To be reported immediately to the carrier
– Report<\/strong> : Report any damage within 48 hours by email, including photos<\/p>

7.6 Enhanced International Shipping<\/strong><\/p>

7.6.1 Incoterms and Transfer of Title<\/strong><\/p>

Applicable Incoterms:<\/strong>
\u2013 European Union: DDP (Delivered Duty Paid)
\u2013 United Kingdom\/Switzerland: DAP (Delivered At Place)
\u2013 Other countries: EXW (Ex Works) Spain<\/p>

Transfer of Ownership:<\/strong>
\u2013 EU: Delivered to the recipient's address
\u2013 Outside the EU: Upon handover to the carrier in Spain
\u2013 Transfer of risk in accordance with applicable Incoterms<\/p>

7.6.2 Export Restrictions<\/strong><\/p>

Countries subject to sanctions:<\/strong>
\u2013 Compliance with EU, U.S., and UN embargoes
\u2013 Checking the sanctions lists before shipment
\u2013 Refuse delivery if in doubt<\/p>

Regulated products:<\/strong>
\u2013 Check product restrictions by country
\u2013 Accompanying documentation as required by local regulations
\u2013 Customer Responsibility for Import Authorization<\/p>

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8. RIGHT OF WITHDRAWAL AND RETURNS <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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8.1 Right of Withdrawal<\/strong><\/p>

8.1.1 Eligible Products<\/strong>
– Delay<\/strong> : 14 calendar days from the date of receipt
– Affected Products<\/strong> : All handmade products that are not personalized and have not been used<\/p>

8.1.2 Exclusions du Droit de R\u00e9tractation<\/strong>
Conform\u00e9ment \u00e0 la r\u00e9glementation applicable :
– Produits personnalis\u00e9s<\/strong> : Gravures, dimensions sur mesure
– Produits d’hygi\u00e8ne<\/strong> : Articles ouverts ou utilis\u00e9s
– Digital Programs<\/strong> : Apr\u00e8s t\u00e9l\u00e9chargement
– Pensions<\/strong> : Services avec date d\u00e9termin\u00e9e
– Produits p\u00e9rissables<\/strong> : Selon nature<\/p>

8.2 Proc\u00e9dure de Retour<\/strong><\/p>

8.2.1 Notification (Obligatoire)<\/strong>
– Delay<\/strong> : 14 jours max apr\u00e8s r\u00e9ception
– Modalit\u00e9<\/strong> : Email \u00e0 info@esentiara.com
– Informations requises<\/strong> : N\u00b0 commande, motif, photo si d\u00e9faut<\/p>

8.2.2 Renvoi du Produit<\/strong>
– D\u00e9lai d’exp\u00e9dition<\/strong> : 14 jours apr\u00e8s notification
– \u00c9tat requis<\/strong> : Produit dans emballage d’origine, non utilis\u00e9
– Return Shipping Costs<\/strong> : \u00c0 la charge du client (sauf d\u00e9faut\/erreur)
– Adresse de retour<\/strong> : Communiqu\u00e9e lors de la demande<\/p>

8.3 Remboursement<\/strong><\/p>

8.3.1 Conditions<\/strong>
– Contr\u00f4le qualit\u00e9<\/strong> : V\u00e9rification de l’\u00e9tat \u00e0 r\u00e9ception
– Delay<\/strong> : 14 jours maximum apr\u00e8s r\u00e9ception du retour
– Modalit\u00e9<\/strong> : M\u00eame moyen de paiement que la commande<\/p>

8.3.2 Montants<\/strong>
– Produit<\/strong> : Remboursement int\u00e9gral du prix d’achat
– Delivery<\/strong> : Frais initiaux non rembours\u00e9s sauf d\u00e9faut\/erreur
– Retour<\/strong> : Frais d\u00e9duits si non pris en charge<\/p>

8.4 \u00c9changes et SAV<\/strong><\/p>

8.4.1 D\u00e9fauts de Fabrication<\/strong>
– Report<\/strong> : 48h apr\u00e8s r\u00e9ception avec photos
– Prise en charge<\/strong> : \u00c9change gratuit \u00e0 nos frais
– Alternative<\/strong> : Remboursement si \u00e9change impossible<\/p>

8.4.2 Garantie Commerciale<\/strong>
– Duration<\/strong> : 6 mois sur d\u00e9fauts de fabrication
– Exclusions<\/strong> : Usure normale, mauvaise utilisation
– Terms and conditions<\/strong> : \u00c9change ou remboursement<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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9. PROPRI\u00c9T\u00c9 INTELLECTUELLE <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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9.1 \u00c9l\u00e9ments Prot\u00e9g\u00e9s<\/strong>
Tous les \u00e9l\u00e9ments du site et des produits (textes, images, logos, design, vid\u00e9os) sont prot\u00e9g\u00e9s par le droit d’auteur et appartiennent \u00e0 SanaSarah LLC ou \u00e0 ses partenaires licenci\u00e9s.<\/p>

9.2 Utilisation Autoris\u00e9e<\/strong>
– Usage personnel<\/strong> : Consultation et commande uniquement
– Reproduction<\/strong> : Interdite sans autorisation \u00e9crite
– Utilisation commerciale<\/strong> : Strictement interdite<\/p>

9.3 Marques<\/strong>
La marque ESENTIARA et tous logos associ\u00e9s sont propri\u00e9t\u00e9 de SanaSarah LLC. Toute utilisation non autoris\u00e9e constitue une contrefa\u00e7on.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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10. RESPONSABILIT\u00c9 ET ASSURANCE <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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10.1 Limitation de Responsabilit\u00e9<\/strong>
– Montant<\/strong> : Responsabilit\u00e9 limit\u00e9e au montant de la commande
– Dommages indirects<\/strong> : Exclusion expresse (perte de profit, d’exploitation)
– Force majeure<\/strong> : Exon\u00e9ration totale selon d\u00e9finition l\u00e9gale<\/p>

10.2 Assurance<\/strong>
– Professional Liability Insurance<\/strong> : Couverture active
– Product Liability<\/strong> : Protection consommateurs
– Cyber Risks<\/strong> : Protection donn\u00e9es et syst\u00e8mes<\/p>

10.3 Cas d’Exon\u00e9ration<\/strong>
– Force majeure<\/strong> : Selon d\u00e9finition l\u00e9gale
– Fait du tiers<\/strong> : Transporteur, sous-traitant
– Faute du client<\/strong> : Mauvaise utilisation, informations erron\u00e9es<\/p>

10.4 \u00ab\u00a0AS IS\u00a0\u00bb WARRANTY DISCLAIMER<\/strong>
Conform\u00e9ment au droit du Wyoming, tous produits et services sont fournis \u00ab\u00a0EN L’\u00c9TAT\u00a0\u00bb sans garantie expresse ou implicite autre que l\u00e9galement impos\u00e9e.<\/p>

10.5 Responsabilit\u00e9 Renforc\u00e9e<\/strong><\/p>

10.5.1 Limitations Sp\u00e9cifiques E-commerce<\/strong>
Exclusions de garantie :<\/strong>
– Performance technique du site web
– Compatibilit\u00e9 avec tous navigateurs\/appareils
– S\u00e9curit\u00e9 absolue des donn\u00e9es transmises
– Fonctionnement des plugins tiers
Plafond de responsabilit\u00e9 :<\/strong>
– Maximum : montant total pay\u00e9 par le client au cours des 12 derniers mois
– Minimum : 100 USD m\u00eame en cas de petit achat
– Application par incident, non cumulative<\/p>

10.5.2 Indemnisation<\/strong>
Indemnisation par le client<\/strong> : Le client s’engage \u00e0 indemniser SanaSarah LLC contre toute r\u00e9clamation de tiers r\u00e9sultant de :
– Utilisation abusive du site ou des services
– Violation des pr\u00e9sentes CGV
– Fourniture d’informations fausses ou trompeuses
– Violation de droits de tiers (propri\u00e9t\u00e9 intellectuelle, diffamation)<\/p>

Exclusions d’indemnisation :<\/strong>
– Faute lourde ou intentionnelle de SanaSarah LLC
– D\u00e9faut de conformit\u00e9 des produits vendus
– Violation des donn\u00e9es personnelles de notre fait<\/p>

10.5.3 Protection des Dirigeants<\/strong>
Limitation personnelle<\/strong> : Aucune responsabilit\u00e9 personnelle des dirigeants, employ\u00e9s, consultants de SanaSarah LLC ne peut \u00eatre engag\u00e9e au-del\u00e0 du patrimoine social de la LLC.
Corporate Veil Protection <\/strong>: Les pr\u00e9sentes conditions respectent la s\u00e9paration entre patrimoine personnel et professionnel garantie par le statut LLC Wyoming<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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11. R\u00c9SOLUTION DES LITIGES <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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11.1 M\u00e9diation Pr\u00e9alable<\/strong><\/p>

11.1.1 Consommateurs Europ\u00e9ens<\/strong>
– Plateforme RLL<\/strong> : https:\/\/ec.europa.eu\/odr
– Mediator<\/strong> : Centre de m\u00e9diation de la consommation
– Delay<\/strong> : 6 mois pour saisine apr\u00e8s r\u00e9clamation<\/p>

11.1.2 Professionnels<\/strong>
– Arbitrage<\/strong> : Chambre de Commerce Internationale
– M\u00e9diation<\/strong> : Required before taking legal action<\/p>

11.2 Juridiction Comp\u00e9tente<\/strong><\/p>

11.2.1 Consommateurs R\u00e9sidant dans l’UE<\/strong>
Conform\u00e9ment au R\u00e8glement UE n\u00b01215\/2012 (Bruxelles I bis) :
– Option du consommateur<\/strong> : Tribunaux de son lieu de r\u00e9sidence OU tribunaux comp\u00e9tents pour SanaSarah LLC
– Loi applicable<\/strong> : Droit du lieu de r\u00e9sidence du consommateur pour les r\u00e8gles de protection.<\/p>

11.2.2 Professionnels<\/strong>
– Tribunaux comp\u00e9tents<\/strong> : District Court of Wyoming, Sheridan County
– Loi applicable<\/strong> : Wyoming Uniform Commercial Code
– Arbitrage optionnel<\/strong> : ICC International Court of Arbitration<\/p>

11.3 D\u00e9lais de Prescription<\/strong>
– Action en garantie<\/strong> : 2 ans \u00e0 compter de la d\u00e9couverte du d\u00e9faut
– Action contractuelle<\/strong> : 5 ans \u00e0 compter de l’exigibilit\u00e9
– Action en responsabilit\u00e9<\/strong> : Selon loi applicable<\/p>

11.4 Juridiction et Droit Applicable Renforc\u00e9s<\/strong><\/p>

11.4.1 Limitation des Class Actions<\/strong>
Renonciation Class Action (B2B uniquement)<\/strong> : Pour les relations entre professionnels, les parties renoncent express\u00e9ment aux actions de groupe et s’engagent \u00e0 r\u00e9soudre tout litige par arbitrage individuel.
Pr\u00e9servation droits consommateurs<\/strong> : Cette renonciation ne s’applique pas aux consommateurs pour lesquels les droits imp\u00e9ratifs locaux sont pr\u00e9serv\u00e9s.<\/p>

11.4.2 Loi Applicable Nuanc\u00e9e<\/strong>
General Principle<\/strong> : Droit du Wyoming (USA)<\/p>

Exceptions imp\u00e9ratives :<\/strong>
– Droit des consommateurs : loi du pays de r\u00e9sidence
– Protection des donn\u00e9es : RGPD pour r\u00e9sidents UE
– S\u00e9curit\u00e9 des produits : normes du pays de commercialisation<\/p>

11.4.3 Clause de Divisibilit\u00e9 Renforc\u00e9e<\/strong>
Substitution automatique<\/strong> : Si une clause est d\u00e9clar\u00e9e inapplicable, elle est r\u00e9put\u00e9e remplac\u00e9e par la disposition l\u00e9gale la plus proche respectant l’esprit du contrat.
Pr\u00e9servation de l’\u00e9quilibre<\/strong> : Les parties s’engagent \u00e0 ren\u00e9gocier de bonne foi toute clause annul\u00e9e affectant l’\u00e9quilibre \u00e9conomique du contrat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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12. SERVICE CLIENT <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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12.1 Coordonn\u00e9es du Service Client<\/strong>
Email<\/strong> : info@esentiara.com
Hours<\/strong> : Monday\u2013Friday, 9 a.m.\u20136 p.m. (CET)
Langue<\/strong> : French, English, Spanish<\/p>

12.2 Proc\u00e9dure de R\u00e9clamation<\/strong>
1. Contact initial : Email au service client
2. D\u00e9lai de r\u00e9ponse : 48h ouvr\u00e9es maximum
3. Escalade : Direction si non r\u00e9solution sous 5 jours
4. M\u00e9diation : Si \u00e9chec de la n\u00e9gociation amiable<\/p>

12.3 Suivi de Satisfaction<\/strong>
– Enqu\u00eate post-achat : Syst\u00e8me automatique
– Avis clients : Collecte et publication transparente
– Am\u00e9lioration continue : Prise en compte des retours<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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13. DISPOSITIONS SP\u00c9CIALES LLC WYOMING <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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13.1 Business Judgment Rule<\/strong>
D\u00e9cisions de gestion<\/strong> : Les d\u00e9cisions commerciales prises de bonne foi par SanaSarah LLC b\u00e9n\u00e9ficient de
la pr\u00e9somption de validit\u00e9 sous droit du Wyoming.<\/p>

13.2 Compliance Statement<\/strong>
D\u00e9claration de conformit\u00e9<\/strong> : SanaSarah LLC d\u00e9clare respecter toutes obligations l\u00e9gales applicables
selon les juridictions d’activit\u00e9, sous r\u00e9serve de changements r\u00e9glementaires futurs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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14. AUDIT ET CONTR\u00d4LE <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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14.1 Audits de S\u00e9curit\u00e9<\/strong>
Audits p\u00e9riodiques :<\/strong>
– Audit s\u00e9curit\u00e9 informatique annuel par tiers certifi\u00e9
– Contr\u00f4le conformit\u00e9 RGPD bisannuel
– \u00c9valuation des risques mise \u00e0 jour trimestrielle<\/p>

14.2 Reporting de Conformit\u00e9<\/strong>
Tableaux de bord :<\/strong>
– KPI conformit\u00e9 r\u00e9glementaire en temps r\u00e9el
– Alertes automatiques seuils critiques
– Reporting mensuel direction sur \u00e9volution risques<\/p>

14.3 Am\u00e9lioration Continue<\/strong>
Processus PDCA :<\/strong>
– Plan : \u00c9valuation nouveaux risques
– Do : Mise en \u0153uvre mesures correctives
– Check : Contr\u00f4le efficacit\u00e9
– Act : Ajustement et standardisation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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15. DISPOSITIONS FINALES <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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15.1 Modifications des CGV<\/strong>
– Droit de modification<\/strong> : R\u00e9serv\u00e9 \u00e0 tout moment
– Information<\/strong> : Notification par email et sur le site
– Application<\/strong> : Nouvelles conditions pour commandes futures uniquement
– Archivage<\/strong> : Conservation des versions pr\u00e9c\u00e9dentes<\/p>

15.2 Nullit\u00e9 Partielle<\/strong>
Si une clause est d\u00e9clar\u00e9e nulle ou inapplicable, les autres dispositions demeurent pleinement en vigueur.<\/p>

15.3 Int\u00e9gralit\u00e9 du Contrat<\/strong>
Les pr\u00e9sentes CGV constituent l’int\u00e9gralit\u00e9 de l’accord entre les parties et annulent tous accords ant\u00e9rieurs.<\/p>

15.4 Communication<\/strong>
Toute communication doit \u00eatre effectu\u00e9e par \u00e9crit \u00e0 l’adresse email indiqu\u00e9e.<\/p>

Date de derni\u00e8re mise \u00e0 jour : Septembre 2025<\/strong>
Version : 3.0<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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16. ANNEXES <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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FORMULAIRE DE R\u00c9TRACTATION<\/strong><\/p>

\u00c0 retourner \u00e0<\/strong> : info@esentiara.com
Object<\/strong> : Exercice du droit de r\u00e9tractation<\/p>

Informations obligatoires :
Nom, pr\u00e9nom : _______________
Adresse compl\u00e8te : _______________
Email : _______________
T\u00e9l\u00e9phone : _______________
N\u00b0 de commande : _______________
Date de commande : _______________
Date de r\u00e9ception : _______________
Produit(s) concern\u00e9(s) : _______________
Motif de r\u00e9tractation : _______________
Statement<\/strong> : \u00ab\u00a0Je vous notifie par la pr\u00e9sente ma r\u00e9tractation du contrat portant sur la vente du\/des bien(s) ci-dessus.\u00a0\u00bb
Date : _______________
Signature : _______________<\/p>

FORMULAIRE DE R\u00c9CLAMATION<\/strong><\/p>

Send to: info@esentiara.com
Objet : R\u00e9clamation – Commande n\u00b0_______<\/p>

Customer Information:
Nom, pr\u00e9nom : _______________
N\u00b0 de commande : _______________
Date de commande : _______________
Nature de la r\u00e9clamation : _______________
Description d\u00e9taill\u00e9e : _______________
Pr\u00e9judice subi : _______________
Solution souhait\u00e9e : _______________
Pi\u00e8ces jointes : _______________
Date : _______________<\/p>

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17. D\u00c9CLARATION DE CONFORMIT\u00c9 <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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SanaSarah LLC certifie que les pr\u00e9sentes conditions g\u00e9n\u00e9rales de vente ont \u00e9t\u00e9 \u00e9labor\u00e9es en conformit\u00e9 avec :
– Wyoming Limited Liability Company Act
– R\u00e8glement G\u00e9n\u00e9ral sur la Protection des Donn\u00e9es (RGPD) UE 2016\/679
– Directive 2011\/83\/UE relative aux droits des consommateurs
– R\u00e8glement Bruxelles I bis (UE) n\u00b01215\/2012
– Bonnes pratiques e-commerce WooCommerce<\/p>

Validation juridique<\/strong> : Ces CGV sont recommand\u00e9es pour validation par un conseil juridique sp\u00e9cialis\u00e9 dans chaque juridiction cible avant mise en production.<\/p>

Contact expert<\/strong> : Pour assistance juridique, contacter info@esentiara.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Design\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

CONDITIONS G\u00c9N\u00c9RALES DE VENTE 1. CONDITIONS G\u00c9N\u00c9RALES DE VENTE SanaSarah LLC \u2013 Nom commercial : Esentiara Version 3.0 \u2013 Date de mise \u00e0 jour : Septembre 2025 1. INFORMATIONS L\u00c9GALES 1.1 ENTIT\u00c9 CONTRACTANTE D\u00e9nomination sociale : SanaSarah LLC Nom commercial : Esentiara Forme juridique : Limited Liability Company \u00c9tat d\u2019incorporation : Wyoming, \u00c9tats-Unis d\u2019Am\u00e9rique Filing […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[229],"tags":[],"class_list":["post-3705","page","type-page","status-publish","hentry","category-termes-et-conditions"],"_links":{"self":[{"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/pages\/3705","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/comments?post=3705"}],"version-history":[{"count":0,"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/pages\/3705\/revisions"}],"wp:attachment":[{"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/media?parent=3705"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/categories?post=3705"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/tags?post=3705"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}