{"id":4463,"date":"2025-09-11T23:12:26","date_gmt":"2025-09-11T23:12:26","guid":{"rendered":"https:\/\/preprod.esentiara.com\/?page_id=4463"},"modified":"2025-10-01T15:48:19","modified_gmt":"2025-10-01T15:48:19","slug":"droit-de-retractation","status":"publish","type":"page","link":"https:\/\/preprod.esentiara.com\/en\/droit-de-retractation\/","title":{"rendered":"Droit de r\u00e9tractation"},"content":{"rendered":"
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RIGHT OF WITHDRAWAL<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1. PRINCIPLE OF THE RIGHT OF WITHDRAWAL <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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SanaSarah LLC - Trade name: Esentiara<\/p>

1.1 Definition<\/strong>
The right of withdrawal allows you to cancel your order without having to provide a reason or pay any penalties, in accordance with the terms set forth by law.<\/p>

1.2 Legal Basis<\/strong>
European Union<\/strong> : Directive 2011\/83\/EU on Consumer Rights
France<\/strong> : Consumer Code (Articles L221-18 et seq.)
Other countries<\/strong> : Applicable local regulations<\/p>

1.3 Beneficiaries<\/strong>
Consumers only<\/strong> : Individuals acting for non-business purposes<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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2. WITHDRAWAL PERIOD <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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2.1 Duration<\/strong>
14 calendar days<\/strong> effective:
\u2013 Physical products: Date the last item in the order was received<\/p>

2.2 Calculation of the Time Limit<\/strong>
\u2013 Start date: The day after receipt\/completion
\u2013 Deadline: If the 14th day falls on a weekend or a holiday, the deadline is extended to the next business day<\/p>

2.3 Practical Examples<\/strong>
\u2013 Order received on Monday the 1st: Delivery by Monday the 15th, inclusive
\u2013 Order received on Friday the 1st: Deadline is Friday the 15th (inclusive)
\u2013 Due Sunday: Postponed to the following Monday<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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3. PRODUCTS COVERED <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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3.1 Eligible Products<\/strong>
Non-personalized handmade items<\/strong>
\u2013 Standard handmade candles
\u2013 Natural incense in standard packaging
\u2013 Unopened home fragrances
\u2013 Unaltered traditional textiles
\u2013 Standard wellness accessories
\u2013 Non-personalized gift sets<\/p>

3.2 Legal Exclusions<\/strong>
Products NOT eligible for return:<\/strong><\/p>

A. Customized Products (Article L221-28 of the Consumer Code)<\/strong>
\u2013 Engraving on products
\u2013 Custom sizes
\u2013 Specially requested colors\/patterns
\u2013 Customized gift set selections<\/p>

B. Hygiene Products (Article L221-28 of the Consumer Code)<\/strong>
\u2013 Scented candles that have been unwrapped or used
\u2013 Opened cosmetic products
\u2013 Accessories that have come into contact with the skin<\/p>

C. Services with a Specified Date (Article L221-28 of the Consumer Code)<\/strong>
\u2013 Wellness Retreats: Scheduled Recreational Activities
\u2013 Scheduled individual consultations<\/p>

D. Digital Content (Article L221-28 of the Consumer Code)<\/strong>
\u2013 Digital programs: After downloading or streaming
\u2013 Online training courses available after login
\u2013 Digital content after delivery<\/p>

E. Perishable Goods<\/strong>
\u2013 Items with a limited lifespan
\u2013 Fresh products (if applicable, future)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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4. EXERCISING THE RIGHT OF WITHDRAWAL <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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4.1 Mandatory Notification<\/strong><\/p>

A. Notice Period<\/strong>
Before expiration<\/strong> : We must receive the notification within 14 days<\/p>

B. Methods of Notification<\/strong>
Email<\/strong> : info@esentiara.com (recommended)<\/p>

C. Information to Be Provided<\/strong><\/p>

Required<\/strong> :
\u2013 Last name, first name, address
\u2013 Order Number
\u2013 Order and delivery dates
\u2013 Affected product(s)<\/p>

Optional<\/strong> :
\u2013 Reason for withdrawal
\u2013 Comments<\/p>

4.2 Standard Withdrawal Form<\/strong><\/p>

To: SanaSarah LLC \u2013 Returns Department<\/p>

Email<\/strong> : info@esentiara.com
Object<\/strong> : Exercising the Right of Withdrawal \u2013 Order No. _______<\/p>

Dear Sir or Madam,
I hereby notify you of my withdrawal from the contract for the sale of the item(s) listed below:<\/p>

Customer Information:<\/strong>
Last name, first name: ________________
Address: ________________
Email : ________________
Phone: ________________<\/p>

Order Information:<\/strong>
Order No.: ________________
Order date : ________________
Date received: ________________<\/p>

Affected product(s):<\/strong>
Reason (optional): ________________
Statement: \u201cI hereby confirm that I wish to exercise my right of withdrawal for the products listed below\u2014
\"above.\"
Date : ________________
Signature: ________________<\/p>

4.3 Acknowledgment of Receipt<\/strong>
Acknowledgement of receipt<\/strong> : Within 48 hours via email
Contents<\/strong> : Instructions for Returning the Product<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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5. RETURNS <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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5.1 Return Period<\/strong>
You have 14 days from the date you receive notice of cancellation to return the product(s)<\/p>

5.2 Product Status<\/strong>
Required<\/strong> :
\u2013 Original packaging retained
\u2013 Unused\/undamaged product
\u2013 Labels and accessories included
\u2013 Status allowing the item to be relisted for sale
Authorized test<\/strong> : Handling required to verify the nature and characteristics (as in a store)<\/p>

5.3 Return Policy<\/strong><\/p>

A. Preparing the Package<\/strong>
\u2013 Secure packaging for shipping
\u2013 Copy of the invoice included
\u2013 Withdrawal form, if used<\/p>

B. Return Address<\/strong>
Will be announced<\/strong> in the acknowledgment of receipt of your request<\/p>

C. Shipping Costs<\/strong>
At your expense<\/strong> : Return shipping costs are not refundable (unless we made a mistake)
Recommendation<\/strong> : Shipping with tracking and insurance<\/p>

D. Risk of Loss<\/strong>
Customer Responsibility<\/strong> : Until received at our facility
Proof of Return<\/strong> : Keep proof of shipment<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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6. REFUND <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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6.1 Amount Reimbursed<\/strong>
Included<\/strong> :
\u2013 Purchase price of the product, including tax
\u2013 One-way shipping costs (standard shipping only)
Excluded<\/strong> :
\u2013 Return shipping costs
\u2013 Express\/urgent delivery surcharges
\u2013 Any bank fees<\/p>

6.2 Refund Policy<\/strong>
\u2013 Policy: Same payment method as the order
\u2013 Credit card: Credit to your account
\u2013 PayPal: Refund to PayPal account
\u2013 Bank transfer: If technically impossible<\/p>

6.3 Refund Period<\/strong>
No more than 14 days from:
\u2013 Receipt of the returned product, OR
\u2013 Proof of shipment of the return by the customer
\u2013 The earlier of these two events<\/p>

6.4 Treatment<\/strong>
\u2013 Inspection: Checking the condition of the product upon receipt
\u2013 Return may be refused: If the product is damaged or does not meet the conditions
\u2013 Information: Notice of denial with reasons<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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7. SPECIAL CASES <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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7.1 Multiple Orders<\/strong>
Partial withdrawal<\/strong> : Available for some products
Shipping Costs<\/strong> : Pro-rata refund if the order is canceled in its entirety<\/p>

7.2 Defective Products<\/strong>
Guaranteed Priority<\/strong> : Application of the statutory warranty rather than the right of withdrawal
Return Shipping Costs<\/strong> : We'll cover the cost if a defect is confirmed<\/p>

7.3 Delivery Error<\/strong>
Our mistake:<\/strong> Return shipping costs reimbursed
Exchange Possible<\/strong> : If the desired product is available<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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8. WAIVER OF RIGHTS <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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8.1 Waiver Prohibited<\/strong>
Rule: You may not waive your right of withdrawal before the deadline expires.<\/p>

8.2 Exceptions<\/strong>
Digital Programs: Waiver Possible Provided That Execution Begins Immediately Following Express Consent<\/p>

8.3 Unfair Terms<\/strong>
Invalidity: Any provision that eliminates or limits the right of withdrawal is deemed null and void.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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9. PRACTICAL INFORMATION <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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9.1 Tracking Your Request<\/strong>
\u2013 Confirmation email: Tracking number assigned
\u2013 Status: Viewable through your customer account
\u2013 Questions: info@esentiara.com<\/p>

9.2 Tips<\/strong>
\u2013 Plan ahead: Don\u2019t wait until the last minute
\u2013 Keep: Proof of return shipment
\u2013 Take a photo: Condition of the product before return
\u2013 Insurance: Recommended for valuable items<\/p>

9.3 Support<\/strong>
\u2013 Customer Service: Monday\u2013Friday, 9 a.m.\u20136 p.m. (CET)
\u2013 Email: info@esentiara.com
\u2013 Response time: 48 business hours maximum<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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10. APPEALS <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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10.1 Consumer Mediation<\/strong>
\u2013 In the event of a dispute: Consumer Mediation Center
\u2013 Free: For European consumers
\u2013 EU Platform: https:\/\/ec.europa.eu\/odr<\/p>

10.2 Supervisory Authorities<\/strong>
\u2013 Europe: National Consumer Protection Authorities<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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11. FREQUENTLY ASKED QUESTIONS <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Q1: Can I cancel after 14 days?<\/strong>
No, the 14-day period is required by law and must be observed.<\/p>

Q2: What should I do if I've lost the packaging?<\/strong>
Please contact our customer service department so we can review your situation.<\/p>

Q3: The product shows slight signs of wear. Can I return it?<\/strong>
Yes, if it's related to the normal testing of the product (equivalent to trying it on in a store).<\/p>

Q4: How long will it take to receive my refund?<\/strong>
No later than 14 days after we receive your return.<\/p>

Q5: Can I exchange the item instead of getting a refund?<\/strong>
No, the right of withdrawal only provides for a refund. To exchange an item, please place a new order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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DROIT DE R\u00c9TRACTATION 1. PRINCIPE DU DROIT DE R\u00c9TRACTATION SanaSarah LLC \u2013 Nom commercial : Esentiara 1.1 D\u00e9finition Le droit de r\u00e9tractation vous permet d\u2019annuler votre commande sans avoir \u00e0 justifier de motifs ni \u00e0 payer de p\u00e9nalit\u00e9s, dans les conditions pr\u00e9vues par la loi. 1.2 Fondement Juridique Union Europ\u00e9enne : Directive 2011\/83\/UE relative aux […]<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[229],"tags":[],"class_list":["post-4463","page","type-page","status-publish","hentry","category-termes-et-conditions"],"_links":{"self":[{"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/pages\/4463","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/comments?post=4463"}],"version-history":[{"count":0,"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/pages\/4463\/revisions"}],"wp:attachment":[{"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/media?parent=4463"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/categories?post=4463"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/tags?post=4463"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}