{"id":4685,"date":"2025-09-13T11:09:17","date_gmt":"2025-09-13T11:09:17","guid":{"rendered":"https:\/\/preprod.esentiara.com\/?page_id=4685"},"modified":"2025-10-01T16:21:50","modified_gmt":"2025-10-01T16:21:50","slug":"politique-de-confidentialite","status":"publish","type":"page","link":"https:\/\/preprod.esentiara.com\/en\/politique-de-confidentialite\/","title":{"rendered":"Politique de confidentialit\u00e9"},"content":{"rendered":"
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PRIVACY POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1. DATA CONTROLLER <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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SanaSarah LLC<\/strong> - Trade name : Esentiara<\/strong><\/em>
Last updated<\/strong> : September 2025<\/em><\/p>

Entity<\/strong> : SanaSarah LLC
Address<\/strong> : 30 N Gould St, Ste R, Sheridan, WY 82801, USA
Data Protection Contact<\/strong> : dpo@esentiara.com
Website<\/strong> : https:\/\/www.esentiara.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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2. PERSONAL DATA COLLECTED <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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2.1 Identification Information<\/strong>
When creating an account:<\/strong>
\u2013 Last name, first name
\u2013 Email address
\u2013 Password (encrypted)
\u2013 Date of birth (optional)
\u2013 Phone number (optional)<\/p>

When placing an order:<\/strong>
\u2013 Full billing address
\u2013 Shipping Address
\u2013 Payment information (via secure service providers)<\/p>

2.2 Navigation Data<\/strong>
Collected automatically:<\/strong>
\u2013 IP address
\u2013 Browser type and version
\u2013 Operating System
\u2013 Pages visited and duration
\u2013 Reference (original site)
\u2013 Date and time of login<\/p>

2.3 Transaction Data<\/strong>
Purchase History:<\/strong>
\u2013 Ordered Products
\u2013 Amounts and currencies
\u2013 Order Dates
\u2013 Delivery Status
\u2013 Returns and Exchanges<\/p>

2.4 Communication Data<\/strong>
Correspondence<\/strong> :
\u2013 Emails exchanged with customer service
\u2013 Messages sent via contact forms
\u2013 Product Reviews and Comments
\u2013 Requests for cancellation or complaints<\/p>

2.5 Sensitive Data (Pensions and Well-Being Only)<\/strong>
Data collection with explicit consent:<\/strong>
\u2013 Food or medication allergies
\u2013 Specific medical conditions
\u2013 Physical limitations or disabilities
\u2013 Dietary preferences (vegetarian, etc.)<\/p>

\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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3. PURPOSES OF DATA PROCESSING <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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3.1 Performance of the Contract<\/strong>
\u2013 Order Processing and Tracking
\u2013 Billing and Accounting
\u2013 Product Delivery
\u2013 Customer Service
\u2013 Returns and Refunds Management<\/p>

3.2 Legal Obligations<\/strong>
\u2013 Retention of invoices (10 years)
\u2013 Tax Returns
\u2013 Combating Fraud
\u2013 Compliance with trade embargoes<\/p>

3.3 Legitimate Interests<\/strong>
\u2013 Transaction Security
\u2013 Fraud Prevention
\u2013 Improving our services
\u2013 Anonymized statistical analyses<\/p>

3.4 Consent (revocable)<\/strong>
\u2013 Sending newsletters
\u2013 Personalized marketing
\u2013 Non-essential cookies
\u2013 Customer Reviews<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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4. DETAILED LEGAL BASIS <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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5. SHELF LIFE <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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5.1 Active Customer Data<\/strong>
During the business relationship and for 3 years after the last order<\/p>

5.2 Prospect Data<\/strong>
3 years after the last contact or withdrawal of consent<\/p>

5.3 Accounting Data<\/strong>
10 years (legal tax requirement)<\/p>

5.4 Marketing Data<\/strong>
3 years after withdrawal of consent or inactivity<\/p>

5.5 Technical Data<\/strong>
Up to 13 months (cookies, connection logs)<\/p>

5.6 Sensitive Data<\/strong>
Immediate deletion upon completion of the retirement period (unless required by law)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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6. DATA RECIPIENTS <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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6.1 Authorized Personnel<\/strong>
Strictly necessary access:
\u2013 Customer Service Team
\u2013 Logistics Manager
\u2013 Accounting
\u2013 Management (supervision)<\/p>

6.2 GDPR Data Processors<\/strong>
With contractual guarantees:<\/strong><\/p>

Accommodations:<\/strong>
\u2013 Servers located in the European Union
\u2013 ISO 27001 Certification
\u2013 Standard Contractual Clauses<\/p>

Payment:<\/strong>
\u2013 Stripe Inc. (United States) \u2013 PCI DSS Certification
\u2013 PayPal Inc. (United States) \u2013 Data Privacy Framework
\u2013 We do not store any banking information<\/p>

Transportation:<\/strong>
\u2013 Authorized European carriers
\u2013 Transmission of delivery data only
\u2013 Deletion after delivery<\/p>

Communication:<\/strong>
\u2013 GDPR-certified email marketing provider
\u2013 EU servers only
\u2013 Encryption of transmissions<\/p>

6.3 Authorities<\/strong>
Only upon a court order<\/strong> or legal obligation<\/p>

6.4 No Sale of Data<\/strong>
Firm Commitment<\/strong> : We do not sell your personal data<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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7. INTERNATIONAL TRANSFERS <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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7.1 Principle<\/strong>
EU Priority<\/strong> : Primary treatment in the European Union<\/p>

7.2 Transfers to the United States<\/strong>
Appropriate guarantees:
\u2013 European Commission Model Contract Clauses 2021\/914
\u2013 Certified payment processors (Stripe, PayPal)
\u2013 Transfer Impact Assessment (TIA)
\u2013 AES-256 encryption required<\/p>

7.3 Other Countries<\/strong>
Prohibited except:
\u2013 European Commission Adequacy Decision
\u2013 Appropriate guarantees (SCC, BCR, certifications)
\u2013 Exceptions under Article 49 of the GDPR (performance of a contract, consent)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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8. YOUR GDPR RIGHTS <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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8.1 Right of Access (Art. 15)<\/strong>
Get<\/strong> :
\u2013 Confirmation of processing
\u2013 Copy of your data
\u2013 Information on treatments<\/p>

8.2 Right to Rectification (Art. 16)<\/strong>
Correct<\/strong> :
\u2013 Inaccurate data
\u2013 Incomplete data
\u2013 Update profile<\/p>

8.3 Right to Erasure (Art. 17)<\/strong>
Delete if:<\/strong>
\u2013 Unnecessary data
\u2013 Withdrawal of consent
\u2013 Illegal processing
\u2013 Legal requirement<\/p>

Exceptions<\/strong> :
\u2013 Accounting bonds (10 years)
\u2013 Defending our rights in court
\u2013 Public interest<\/p>

8.4 Right to Restriction (Art. 18)<\/strong>
Temporary suspension of treatment in the event of:<\/strong>
\u2013 Dispute regarding accuracy
\u2013 Illegal processing
\u2013 Objection to treatment<\/p>

8.5 Right to Data Portability (Art. 20)<\/strong>
Recovering Your Data:
\u2013 Structured format (JSON, CSV)
\u2013 Direct transmission possible
\u2013 Data provided with consent<\/p>

8.6 Right to Object (Art. 21)<\/strong>
Rejected for:
\u2013 Processing for marketing purposes
\u2013 Advertising profiling
\u2013 Legitimate interest (legitimate grounds required)<\/p>

8.7 Rights Regarding Automated Decisions (Art. 22)<\/strong>
Protection against:
\u2013 Fully automated decision-making
\u2013 Profiling with Legal Consequences
\u2013 Right to Human Intervention<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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9. EXERCISING YOUR RIGHTS <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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9.1 How to Do It<\/strong>
Contact<\/strong> : dpo@esentiara.com
Object<\/strong> : [GDPR] Type of request
Attachment<\/strong> : Copy of ID<\/p>

9.2 Response Times<\/strong>
1 month from the date of receipt (extendable to 2 months if the case is complex)<\/p>

9.3 Free of Charge<\/strong>
Free, except for requests that are clearly abusive or excessive<\/p>

9.4 Reasoned Denial<\/strong>
In the event of a denial, an explanation of the reasons and available remedies<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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10. DATA SECURITY <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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10.1 Technical Measures<\/strong>
Encryption<\/strong> : SSL\/TLS for transmission, AES-256 for storage
Authentication<\/strong> : Multi-factor authentication for privileged access
Backups<\/strong> : Daily, quantified, tested
Monitoring<\/strong> : 24\/7 monitoring, anomaly detection
Update<\/strong> : Automatic security patches<\/p>

10.2 Organizational Measures<\/strong>
Training<\/strong> : Staff trained in GDPR and cybersecurity
Access<\/strong> : Principle of Least Privilege
Audits<\/strong> : Quarterly safety inspections
Procedures<\/strong> : Treatment Documentation
Incident<\/strong> : Response Plan and 72-Hour Notification

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11. DATA BREACH <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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11.1 Notification to Authorities<\/strong>
No later than 72 hours after discovery (Art. 33 of the GDPR)<\/p>

11.2 Notification of Individuals<\/strong>
Without delay if there is a high risk to your rights and freedoms (Art. 34 of the GDPR)<\/p>

11.3 Violation Log<\/strong>
Documentation: All documented and archived violations<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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12. COOKIES AND TRACKERS <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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12.1 Essential Cookies (Exempt)<\/strong>
User Session<\/strong> : Keep me logged in
Shopping Cart<\/strong> : Temporary backup
Safety<\/strong> : CSRF Protection
Preferences<\/strong> : Language, currency<\/p>

12.2 Analytical Cookies (With Consent)<\/strong>
Google Analytics<\/strong> : Audience measurement (anonymized IP)
Hotjar<\/strong> : User Behavior Analysis
Duration<\/strong> : 13 months maximum<\/p>

12.3 Marketing Cookies (With Consent)<\/strong>
Facebook Pixel<\/strong> : Retargeting
Google Ads<\/strong> : Campaign Optimization
Revocable<\/strong> : At any time via settings<\/p>

12.4 Management<\/strong>
Cookie management tool available at all times<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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13. MINORS <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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13.1 Minimum Age<\/strong>
Age of consent: 16 (GDPR)<\/p>

13.2 Parental Consent<\/strong>
Mandatory for children under 16<\/p>

13.3 Verification<\/strong>
Sworn Statement at the Time of Registration<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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14. CLAIMS <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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14.1 Prior contact<\/strong>
Step 1<\/strong> : dpo@esentiara.com<\/p>

14.2 Control authority<\/strong>
EU Countries: By Usual Place of Residence<\/p>

14.3 Time Limit<\/strong>
There is no deadline for filing a claim<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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15. CHANGES <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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15.1 Right to Make Changes<\/strong>
Reserved for legal or technical changes<\/p>

15.2 Information<\/strong>
Email + website notification<\/p>

15.3 Objection<\/strong>
Right to close your account in the event of a disagreement<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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16. CONTACT <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Data Protection Officer:<\/strong><\/p>

Email<\/strong> : dpo@esentiara.com
Address<\/strong> : SanaSarah LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA
Hours<\/strong> : Monday\u2013Friday, 9 a.m.\u20136 p.m. (CET)
Languages<\/strong> : French, English, Spanish<\/p>

This privacy policy complies with the General Data Protection Regulation (GDPR)<\/em>
EU 2016\/679.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Design\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

POLITIQUE DE CONFIDENTIALIT\u00c9 1. RESPONSABLE DU TRAITEMENT SanaSarah LLC \u2013 Nom commercial : Esentiara Derni\u00e8re mise \u00e0 jour : Septembre 2025 Entit\u00e9 : SanaSarah LLC Adresse : 30 N Gould St, Ste R, Sheridan, WY 82801, USA Contact protection des donn\u00e9es : dpo@esentiara.com Site web : https:\/\/preprod.esentiara.com 2. DONN\u00c9ES PERSONNELLES COLLECT\u00c9ES 2.1 Donn\u00e9es d\u2019Identification Lors […]<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[229],"tags":[],"class_list":["post-4685","page","type-page","status-publish","hentry","category-termes-et-conditions"],"_links":{"self":[{"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/pages\/4685","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/comments?post=4685"}],"version-history":[{"count":0,"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/pages\/4685\/revisions"}],"wp:attachment":[{"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/media?parent=4685"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/categories?post=4685"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/preprod.esentiara.com\/en\/wp-json\/wp\/v2\/tags?post=4685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}