3.1 Creating an Account
Optional : You do not need to create an account to browse the Site.
Required for :
– Place an order
– View purchase history
– Take advantage of the loyalty program
– Subscribe to the newsletter

3.2 Required Information
Required Information :
– Last Name and First Name
– Valid email address
– Secure password

Optional data :
– Date of birth
– Phone number
– Communication Preferences

3.3 Accuracy of Information
The user agrees to:
– Provide accurate and complete information
– Update your information if there are any changes
– Do not create an account using a false identity

3.4 Account Security

User Responsibility
– Keep your login credentials confidential
– Use a strong, unique password
– Log out after each session on a shared computer
– Report any unauthorized use immediately

Liability of SanaSarah LLC
– Password Encryption
– Secure authentication (HTTPS)
– Detection of intrusion attempts
– Notification in the event of a suspected security breach

3.5 Account Suspension/Closure

Grounds for Suspension
– Violation of these terms and conditions
– Attempted fraud or scam
– Use of fraudulent payment methods
– Behavior that harms the brand's image

Procedure
– Advance notification by email (except in emergencies)
– Option to request an explanation within 15 days
– Reasoned decision to maintain or lift the suspension

Voluntary Closure
– Request via email at info@esentiara.com
– Deletion of personal data (except where required by law)
– Retention of order history for 5 years